FURU Tickets Privacy Policy

This policy describes what personal data we process when you use the FURU Tickets app and website, for what purposes, who we share it with, and what rights you have. It is public, accessible without signing in, and consistent with the Data safety declarations published on Google Play.

1. Data controller

• Legal name: FURU Tickets LLC
• Trade name: FURU Tickets (furutickets.com)
• Address: 153 E Flagler St. Suite 995. Miami, FL 33131, United States
• Contact email: online@furutickets.com

2. Data we collect

When you create an account and use the service, we process the following data:

• First and last name.
• Email address.
• Internal user identifier.
• Access credentials: your password is stored as a cryptographic hash, never in plain text.
• Identifiers we receive from Google or Apple when you use their accounts to sign in.
• Bookings, tickets, events, vouchers, QR codes, and the history associated with your account.
• Ticket transfers: sender, recipient, recipient's email address, status, and dates.
• Push notification token, an identifier generated for your device, the platform (Android or iOS), and the app version.
• Technical data and security logs needed to operate and diagnose the service.

3. Data stored on your device

The app stores locally on your device:

• Your session, protected in the device's storage.
• Tickets, vouchers, and PDFs available offline.
• Your preferences and the local notification tray.

Closing the app does not delete your account or the data stored on our servers. To delete your account, see section 8.

4. Purposes of processing

We use your data to:

• Create and manage your account.
• Authenticate you when you sign in.
• Display your tickets and QR codes.
• Enable ticket transfers and their acceptance or cancellation.
• Send operational emails and push notifications related to your account and tickets.
• Provide support, security, fraud prevention, and service diagnostics.
• Comply with legal obligations.

5. Providers and recipients

We share data only with the providers needed to deliver the service:

• Backend infrastructure and hosting providers.
• Firebase Cloud Messaging (Google), for push notifications on Android.
• Apple Push Notification Service, for push notifications on iOS.
• Google and Apple, when you use their sign-in.
• The transactional email provider that sends operational emails.
• Event operators, when necessary to deliver the service.

We do not sell your data, we do not use it for advertising, and we do not perform advertising tracking.

6. Notifications

• They are optional: the app works without them.
• They require your permission, granted through the operating system.
• You can disable them at any time from your Android or iOS settings.
• The push token is associated with your account to deliver alerts related to your tickets and transfers.

7. Data retention

• Your account data is kept while the account is active.
• Bookings, tickets, and transfers are kept while needed to deliver the service and for the periods required by legal, accounting, and tax obligations.
• Push tokens are deleted or deactivated when you sign out, remove the device, or the token becomes invalid.
• After you delete your account, we may keep information required by legal obligations (for example, transaction records) for the applicable periods; once those periods expire, it is deleted or anonymized.

8. Your rights and account deletion

You have the right to access, correct, update, and delete your personal data. You can exercise these rights by writing to the contact email in this policy.

To delete your account, visit furutickets.com/account-deletion, where we explain how to request deletion, which data is erased, and which is kept. We are also adding the option to start the deletion directly from the app.

9. Security and international transfers

• Communication between the app, the website, and our servers is encrypted via HTTPS.
• We apply reasonable access and storage controls to protect your information.
• Some providers (Google, Apple, Firebase, hosting, transactional email) may process data outside your country. Those international transfers are carried out with the appropriate safeguards.

10. Minors

The service is intended for people aged 18 or older. We do not knowingly collect data from anyone under that age; if we detect an account created by a minor, we delete it.

11. Changes to this policy

We may update this policy. The current version is always published on this page with its last-updated date; if a change is significant, we will notify you by email or through a notice in the app.

Contact

If you have questions about this policy or want to exercise your rights, write to us at online@furutickets.com.