Deleting your FURU Tickets account
You can request the deletion of your FURU Tickets account and the associated personal data at any time.
Deletion is permanent: you lose access to your tickets, vouchers, transfers, and purchase history.
How to request deletion
- Fill in the form on this page with the email address registered on your account. You can also write to the contact email below with the subject "Account deletion".
- We will send you an email confirming that we received the request. We may ask for additional information to verify your identity before processing it.
- We process the deletion within a maximum of 30 days and notify you by email once it is complete.
- We are also adding the option to start the deletion directly from the app.
Request deletion
Which data is deleted
- Your profile: first and last name, email address, and user identifier.
- Your access credentials and the Google or Apple sign-in identifiers.
- Push notification tokens and the devices associated with your account.
- Your preferences and the notification tray.
Which data is kept
- Transaction records, receipts, and billing data required by legal, accounting, and tax obligations: for up to 10 years.
- The record of your deletion request and the security logs needed for fraud prevention and the defense of claims: for up to 5 years.
- Once those periods expire, the information is permanently deleted or anonymized.
Contact
To request deletion or ask questions, write to us at online@furutickets.com.
More information in our Privacy Policy.
